prk365 Privacy Policy

Introduction

prk365 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://prk365.org. We recognise that the personal data you share with us when creating an account, making a deposit, or contacting our support team is sensitive, and we take our obligation to protect that data very seriously.

This Privacy Policy sets out in clear, plain terms what personal data prk365 collects from players — including Pakistani players using JazzCash, EasyPaisa, and other local payment methods — how that data is used, the circumstances in which it may be shared with third parties, and the rights you hold in relation to your personal information.

This Policy should be read alongside the prk365 Terms & Conditions and our Responsible Gaming policy, both of which contain provisions that interact with how your data is processed on the platform.

Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for the personal data of prk365 players is the licensed operator of the prk365 platform, operating under an international gaming licence.

As data controller, prk365 determines the purposes and means by which your personal data is processed. Where prk365 engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification providers, or game software suppliers — those parties act as data processors and are bound by contractual data processing agreements consistent with the obligations of this Policy.

All queries relating to how prk365 handles your personal data, including requests to exercise your data rights, should be directed to the prk365 support team via live chat or email at [email protected].

Personal Data We Collect

prk365 collects only the personal data that is necessary to provide you with a safe, compliant, and functional gaming experience. The categories of personal data we collect are as follows:

prk365 does not collect any special category data (such as health information, religious beliefs, or political opinions) and has no legitimate purpose for doing so. If you voluntarily disclose such information in a support conversation, it will not be stored beyond the resolution of the relevant query.

How We Collect Your Data

prk365 collects personal data through the following channels and mechanisms:

• Account Registration: When you complete the prk365 registration form, you directly provide identity and contact data including your name, date of birth, email address, and Pakistani mobile number.
• KYC Verification: When you submit your CNIC and any supporting documentation required for identity verification, we collect and store that documentation securely as part of your account record.
• Deposits and Withdrawals: When you initiate a transaction using JazzCash, EasyPaisa, a Pakistani bank account, or USDT, we receive payment instrument details and transaction confirmation data from the relevant payment provider.
• Platform Use: As you navigate the prk365 platform, use the game lobby, place sports bets, and interact with account features, we automatically log technical and usage data through server-side logging and cookies.
• Customer Support: When you contact prk365 support via live chat or email, we record the content of that communication to enable resolution of your query and to maintain compliance records.
• Third-Party Providers: We may receive limited data from third-party KYC verification services, fraud detection tools, and payment processors when they return verification results or transaction status updates to the prk365 platform.

How We Use Your Personal Data

prk365 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or updating this Policy.

• Account Management: To create, maintain, and administer your prk365 account, including processing your login credentials, account preferences, and notification settings.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity through CNIC-based KYC procedures, consistent with our licensing obligations.
• Payment Processing: To process deposits in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT, and to process withdrawal requests to your nominated payment instrument in a timely manner.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other unlawful activities on the platform, including through automated risk-scoring systems.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to enforce self-imposed deposit limits and session limits, to administer cooling-off periods and self-exclusion requests, and to comply with responsible gaming obligations under our international gaming licence.
• Customer Support: To respond to your queries, investigate complaints, process disputes, and maintain records of support interactions for quality assurance and compliance purposes.
• Legal Compliance: To comply with our obligations under applicable anti-money laundering regulations, our international gaming licence conditions, and any lawful requests from regulatory or law enforcement authorities.
• Marketing Communications: With your consent, to send you information about prk365 promotions, bonus offers, PSL betting specials, and new game launches via email or SMS. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to understand how players interact with the prk365 platform and to improve game selection, interface design, and overall user experience.

Legal Basis for Processing

prk365 processes your personal data only where there is a valid legal basis for doing so. The legal bases we rely on are as follows:

• Contractual Necessity: Processing that is necessary to fulfil the contract between you and prk365, including account creation, identity verification, payment processing, and the provision of gaming services. Without this processing, prk365 cannot provide you with access to the platform.
• Legal Obligation: Processing that is required to comply with our legal and regulatory obligations, including anti-money laundering record-keeping, KYC verification, and responding to lawful requests from regulators or law enforcement agencies.
• Legitimate Interests: Processing that serves the legitimate business interests of prk365, including fraud detection, platform security, responsible gaming monitoring, and the improvement of platform functionality, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing that is based on your freely given, specific, informed, and unambiguous consent, including the sending of marketing communications and the use of non-essential cookies. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Personal Data

prk365 does not share your personal data with third parties except in the specific circumstances described below. All third parties with whom prk365 shares personal data are contractually required to maintain the confidentiality and security of that data.

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our USDT processing partner receive the minimum personal and financial data necessary to process your deposit or withdrawal transaction. These providers are subject to their own regulatory obligations with respect to your payment data.
• KYC and Identity Verification Providers: Third-party identity verification services receive your CNIC details and supporting documentation for the purpose of confirming your identity and age. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Game Software Providers: Where prk365 operates games supplied by third-party game studios, those studios may receive anonymised session identifiers and game result data necessary to operate the game. Personal identity data is not shared with game providers.
• Fraud and Risk Management Services: Specialised fraud detection and AML screening tools receive technical and transactional data to enable automated risk assessment. These services do not retain identifiable player data beyond the period required for their analysis.
• Legal and Regulatory Authorities: prk365 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law or by a binding order from a competent authority. Where legally permissible, prk365 will notify you of such a disclosure.
• Corporate Transactions: In the event of a merger, acquisition, or sale of prk365's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer prior to your data being subject to a materially different privacy policy.

International Data Transfers

prk365 operates under an international gaming licence and may store and process personal data on servers located outside of Pakistan. Where personal data is transferred to a jurisdiction that does not provide the same level of data protection as Pakistan, prk365 will implement appropriate safeguards to ensure that your data remains protected to the standard required by this Policy.

Such safeguards may include:

• Standard contractual clauses approved by applicable data protection authorities, incorporated into agreements with the relevant data processors or recipients.
• Transfer to jurisdictions that have been determined to provide an adequate level of data protection by relevant regulatory bodies.
• Binding corporate rules where personal data is transferred between entities within the same corporate group.

By using the prk365 platform, you acknowledge and consent to the transfer of your personal data to the locations described in this section, subject to the safeguards outlined above.

Data Retention

prk365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where anonymised data is retained for analytical purposes, it will no longer constitute personal data and will not be subject to this Policy.

Security Measures

prk365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:

• 256-Bit SSL Encryption: All data transmitted between your device and the prk365 platform is encrypted using Transport Layer Security (TLS) with a minimum of 256-bit encryption, ensuring that your personal and financial data cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data, including CNIC details, payment instrument information, and account credentials, is stored in encrypted form on secured servers. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within prk365's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories necessary to perform their specific job functions, and all access is logged and auditable.
• Two-Factor Authentication: prk365 supports and encourages the use of two-factor authentication for player accounts to reduce the risk of unauthorised access resulting from compromised login credentials.
• Penetration Testing: prk365's platform infrastructure undergoes regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach, prk365 will investigate the incident promptly, take all necessary steps to contain and remediate the breach, and notify affected players and relevant regulatory authorities within the timeframes required by applicable law.

Cookies & Tracking Technologies

prk365 uses cookies and similar tracking technologies on the platform to enable core functionality, maintain session security, and understand how players use the site. The following categories of cookies are used:

• Essential Cookies: These cookies are strictly necessary for the operation of the prk365 platform. They maintain your login session, remember your account preferences, and ensure that security features function correctly. Essential cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: These cookies remember your language preferences, game lobby settings, and other customisation choices to provide you with a more personalised platform experience.
• Analytics Cookies: With your consent, prk365 uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is used in aggregated form only and does not identify individual players.
• Security Cookies: These cookies support fraud detection and account security features by identifying unusual session behaviour or access patterns that may indicate unauthorised account use.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will prevent certain platform features from functioning correctly. Detailed information about the specific cookies set by prk365 is available upon request from our support team.

Your Data Rights

Subject to applicable data protection law and any overriding regulatory obligations (such as AML record-keeping requirements), you hold the following rights in relation to the personal data prk365 holds about you:

• Right of Access: You have the right to request a copy of the personal data prk365 holds about you. prk365 will provide this information within 30 calendar days of receiving a verified request.
• Right to Rectification: If any personal data prk365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings, or contact support for assistance with other data corrections.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. Note that this right is subject to overriding legal obligations — for example, AML regulations require prk365 to retain certain financial records for a minimum of five years regardless of an erasure request.
• Right to Restrict Processing: You may request that prk365 temporarily suspend the processing of your personal data in certain circumstances, such as while the accuracy of data is being verified following a rectification request.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to prk365 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where prk365 relies on legitimate interests as its legal basis, and where you believe that your fundamental rights and freedoms override those interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of these rights, please contact the prk365 support team via live chat or at [email protected], clearly identifying the right you wish to exercise and providing sufficient information to verify your identity. prk365 will not charge a fee for exercising your data rights in ordinary circumstances.

Children & Minors

The prk365 platform is strictly intended for individuals aged 21 years and older. prk365 does not knowingly collect, store, or process the personal data of any person under the age of 21. The collection of personal data from minors is expressly prohibited under these Terms and under prk365's international gaming licence conditions.

All account registrations are subject to mandatory CNIC-based age verification. Where prk365 discovers that personal data has been collected from an individual under the age of 21, it will immediately suspend the associated account, delete the minor's personal data to the extent permitted by applicable law, and take appropriate steps to prevent further access by that individual.

Changes to This Privacy Policy

prk365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, updates to applicable law or licensing requirements, or improvements to our platform security framework.

Where a proposed amendment is material — meaning it substantively affects your rights or the way in which prk365 processes your personal data — we will notify you by email to the address registered to your account at least seven (7) calendar days before the amendment takes effect. The updated Policy will also be published on this page with a revised "Last Reviewed" date.

Your continued use of the prk365 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must cease using the platform and contact support to close your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way prk365 handles your personal data, please do not hesitate to get in touch with our team through the following channels:

• Live Chat: Available 24/7 directly through the prk365 platform — the fastest way to raise a data-related query or request.
• Email: [email protected] — please allow up to 24 hours for a response to email enquiries. For data rights requests, please mark the subject line "Data Rights Request" to ensure prompt routing to the relevant team.
• Support Hours: 00:00 – 23:59 PKT, every day including public holidays.

When submitting a data rights request or privacy-related query, please include your registered account username and a brief description of your request or concern so that we can assist you as efficiently as possible.